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Vardan Shastri

Pathetic and cheated behaviour

Dear Sir Greetings I am writing this mail regarding the pathetic and cheated attitude of the Vijayshree Resort at Hampi. I stayed in this resort from 13.04.2019 to 14.04.2019. The resort was book through goibibo. The room was very very pathetic and in a very bad condition. The water was clogged in the bathroom and AC was not at all working. When we requested to change the room, the management said the issue has been resolved. But the same issue continued. When we complained about the same to the Manager Mr. Anser Babuji and other Manager Mr. Sridhar in the morning, they apologized for the same and requested us to come again anytime to the resort before September with the complimentary stay. I requested them for the refund for the same but they said since the booking is through goibibo they can't refund but arranging the complimentay stay is in their hand. I accepted and asked for the written confirmation. They said to have trust on us as it is our duty to rectify our mistake. Therefore We shared our mobile numbers for the same. Now on 20th June 2019 I called and WhatsApp Mr. Shridhar to book a complimentay room as promised for the dated 22 -23 June 2019. He replied the resort is full in these 2 days. Kindly make yourself in some other dates. Therefore Now I requested on 8th July 2019 to Mr. Shridhar for the complimentary stay on 13- 14 th July 2019. Replying on the same he took about turn from his statement that he did not promise for the same and Mr. Anser Babuji has promised who has left the company. I have replied that all the conversation has been done in presence of you and it's your internal concern. Why should be the customer be punished if someone left the job. I further asked him to share the mobile number of MD and GM. Even that also not been shared. It's really a pathetic, cheated, falsified attitude of the organisation who neither care for the tourist who stay in the resort, nor resolve the issue and even do not stand by their commitment and promises. I am also sharing the screen shot of the WhatsApp conversation I had with Mr. Shridhar, Manager of the resort. I put my humble request to ask the resort official to take this issue seriously and refund the amount as the resort is not capable to fulfill its promised commitments. Best Regards Vardan Shastri 9650597272


manjunath

Worst Experience

I would not recommend this resort especially travelling from abroad. If you are staying first time in resort than it may sounds good. But not for those who have stayed all other resorts through out country or globe. - First we were told that they allocated our rooms to someone else because we came ~2hrs late. - No one attended complain about hot water not coming, despite complained three times, kids ended up taking cold water shower. - They did not provided any towels either in Swimming pool or hardly they had towels in rooms. Upon asking many times, still no towels, kids has to walk wet from pool to room - Food/Breakfast service area is not hygienic. It seems they serve foods for fly (100s of them flying all on food/table etc). Two of our guest got sick because of this including one kid. - three of kids forgot their tooth brush, we had to ask them three times to get. But that's ok, it was our fault. But I do not think we should be asking so many times. Upon asking explanation to manager he just goes Quiet or list sarcastic way. I will dispute the transaction and make sure to get back refund as much as I can.


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vardaraj

Well Maintained Resort

I happen to stay in your esteemed resort at Royal Haveli #136. Though the resort is well maintained. There are few points that I would like to share, as a well wisher of your Vegetarian & Eco Friendly Resort, that I am a big fan of. I would wish such resorts succeed and we have many more such resorts. 1 - In #136 a-Intercom, AC remote were not working and intercom was never fixed, in spite of speaking to duty manager or front desk b-Bathroom/Restroom floor gets water clogged quite often and housekeeping staff are not prompt c-Bathroom Exhaust fan is too high and less powerful to suck off all the humidity 2 - In Dining hall, the stewards/servers do not know basic etiquette to serve water and place tissue paper at the tables. In addition to this, they do not serve water in spite of multiple reminders. The overall dining service is pathetically slow that has frustrated many guests. Though we understand that the staff number is low due to COVID19 situation but this service is really slow that one has to wait for 30-45 minutes for a bowl of curd rice. 4 - Noticed that the room service food is transported using bikes doing a balancing act. If you could provide a hotbox container like the ones used by delivery boys of zomato or ubereats, it would reduce the risk of breakage, reduce the burden of the folks doing room service. With Best Wishes Varda


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Pramod


Ur sales executive quoted rs 6500 for a stay when v tried to negotiate @6000 and he quoted 7000 ... Is this way u deal wit a customer...


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